Shipping Policy

1. Shipping Coverage

We currently ship across India. International shipping is not available at this time.

2. Shipping Charges

Order Value	Shipping Charges
Above ₹2,000	FREE
₹1,000 - ₹1,999	₹80
Below ₹1,000	₹120

3. Delivery Time

3.1 Metro Cities

• Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad: 3-5 business days

3.2 Other Cities and Towns

• Tier 2 Cities: 5-7 business days
• Tier 3 Cities and Rural Areas: 7-10 business days

3.3 Remote Areas

• Delivery to remote areas may take 10-15 business days
• Additional shipping charges may apply

Note: Delivery times are estimates and not guaranteed. Actual delivery may vary due to factors beyond our control such as weather conditions, courier delays, local holidays, etc.

4. Order Processing Time

• Orders are processed within 1-2 business days (Monday to Saturday)
• Orders placed after 5:00 PM IST will be processed the next business day
• Orders placed on Sundays and public holidays will be processed the next business day
• You will receive an email confirmation once your order is dispatched

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email/SMS
• You can track your shipment using the tracking number on the courier's website
• Allow 24-48 hours for tracking information to update after dispatch

6. Cash on Delivery (COD)

6.1 COD Availability

• COD is available for orders below ₹10,000
• Additional COD charges of ₹50 apply
• COD may not be available for all pin codes

6.2 COD Important Notes

• Please ensure you are available to receive the parcel
• Verify product details before accepting delivery
• Repeated COD order refusals may result in COD facility suspension
• Uncollected parcels will be subject to return shipping charges

7. Delivery Address

• Please provide complete and accurate delivery address including landmark
• Include a working phone number for courier communication
• We are not responsible for delays due to incorrect address
• Address modification is possible only before order dispatch

8. Failed Delivery Attempts

If delivery fails due to:

• Recipient unavailable: Courier will make 2-3 attempts
• Incorrect address: You will be contacted for correct details
• Refused delivery: Product will be returned; return charges may apply
• Unclaimed parcel: Held for 7 days, then returned to us

9. Package Contents Verification

Upon receiving your order:

• Check the package for any damage before accepting
• Verify quantity and product details
• If package appears damaged, refuse delivery and contact us immediately
• Report any discrepancies within 48 hours

10. Non-Serviceable Pin Codes

Unfortunately, we may not deliver to certain remote pin codes. You can check serviceability:

• Enter your pin code during checkout
• Contact customer service for confirmation
• We are continuously expanding our delivery network

11. Festive Season and Peak Times

• Delivery may take longer during festive seasons (Diwali, New Year, etc.)
• Plan your orders in advance during peak seasons
• Check the website for festive season delivery notices

12. Force Majeure

We are not liable for delays or failures in delivery due to circumstances beyond our control including but not limited to:

• Natural disasters (floods, earthquakes, storms)
• Strikes, lockouts, or labor disputes
• Government actions or restrictions
• Pandemics or health emergencies
• War, riots, or civil unrest

13. Packaging

• All products are securely packed to prevent damage during transit
• Fragile items receive special packaging
• We use eco-friendly packaging materials wherever possible
• Products are sealed to maintain authenticity and quality

14. Multiple Item Orders

• All items in a single order are generally shipped together
• In rare cases, items may ship separately (you will be notified)
• No additional shipping charges for split shipments

15. Contact for Shipping Queries

For any shipping-related questions or issues:

• Email: [email protected]
• Phone: +91 797 839 9228
• Address: Visvamitra Rishi Pvt Ltd, Plot No - 68/1529, 1st Floor, Apsana Garden, Nuagaon, Bhubaneswar, 751002 Odisha
• GST: 21AALCV2600B1Z2
• Business Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST

16. Updates to Shipping Policy

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with the updated date. Please review this policy periodically for any updates.