Cancellation & Refund Policy

1. Order Cancellation

1.1 Cancellation by Customer

• Before Dispatch: Orders can be cancelled before dispatch (within 24-48 hours of placement) for a full refund
• After Dispatch: Once the order is dispatched, cancellation is NOT possible
• To cancel an order, immediately contact us at [email protected] or WhatsApp +91 797 839 9228
• Cancellation requests must include your order number, registered email, and phone number
• Note: Refusal to accept COD orders after dispatch will result in no refund and future COD orders may be blocked

1.2 Cancellation by Visvamitra

We reserve the right to cancel orders in the following circumstances:

• Product is out of stock or discontinued
• Pricing or product information error
• Payment issues or suspected fraudulent activity
• Inability to deliver to the shipping address provided

In such cases, you will be notified immediately and a full refund will be processed.

2. Return Policy

2.1 Return Eligibility (ONLY in Genuine Cases)

Returns are accepted ONLY in the following exceptional circumstances:

• Manufacturing Defect: Product has visible manufacturing defects (must be reported within 48 hours of delivery with photographic evidence)
• Damaged During Transit: Product/packaging is damaged during shipping (must be reported within 48 hours with unboxing video/photos)
• Wrong Product Delivered: You received a completely different product than ordered (must be reported within 48 hours)
• Expired Product: Product delivered is expired or has less than 3 months shelf life remaining
• Tampered/Unsealed: Product seal is broken or tampered with before delivery

2.2 Non-Returnable Items (STRICTLY ENFORCED)

The following items CANNOT be returned under any circumstances:

• Opened or Used Products: Any product with broken seal or signs of use (due to FSSAI regulations and hygiene standards)
• Customer's Change of Mind: Returns due to personal preference, size, taste, or effectiveness concerns
• Allergic Reactions: Products cannot be returned due to allergic reactions (please check ingredients before ordering)
• Products without Original Packaging: Damaged or missing packaging, labels, or seals
• Products Damaged by Customer: Misuse, improper storage, or negligence
• Promotional/Clearance Items: Products purchased during sales or with discounts (if specified)
• After 48 Hours: Any return request made after 48 hours of delivery

2.3 Return Process

1. Contact our customer service team at [email protected]
2. Provide order number, product details, and reason for return
3. Wait for return authorization and shipping instructions
4. Pack the product securely in its original packaging
5. Ship the product to the address provided
6. Refund will be processed upon receipt and inspection

3. Refund Policy

3.1 Refund Eligibility

Refunds are provided ONLY in the following cases:

• Order Cancelled Before Dispatch: Full refund (100%)
• Manufacturing Defect (Verified): Full refund including shipping charges
• Damaged in Transit (Verified): Full refund or replacement (your choice)
• Wrong Product Delivered (Verified): Full refund or correct product shipped at no cost
• Expired Product Delivered: Full refund including shipping
• Payment Failed/Duplicate Charge: Full amount refunded

3.2 Refund Processing Time

• Cancelled Orders (Before Dispatch): 3-5 business days
• Approved Returns (After Verification): 7-10 business days after receiving and inspecting the product
• Refund credited to original payment method (UPI/Card/Net Banking)
• Bank processing time: Additional 5-7 business days
• For COD orders: Refund via bank transfer (please provide bank details)

3.3 NO Refunds Will Be Provided For:

• Change of mind or personal preference
• Product effectiveness or results (as Ayurvedic products work differently for each person)
• Taste, smell, or texture concerns
• Allergic reactions (customer's responsibility to check ingredients)
• Delayed delivery by courier (beyond our control)
• Customer refusing to accept delivery after dispatch
• Any claim without photographic/video evidence
• Claims made after 48 hours of delivery

4. Damaged or Defective Products

MANDATORY REQUIREMENTS for claims:

• Report IMMEDIATELY within 48 hours of delivery (claims after 48 hours will NOT be entertained)
• Provide clear photographs/video:
  • Sealed package before opening
  • Damaged area/defect clearly visible
  • Product label and batch number
  • Complete packaging with courier label
• Unboxing Video Recommended: For high-value orders, record unboxing video for faster claim processing
• Do NOT use or open the product if visible damage/defect is present
• Email evidence to: [email protected] with order number
• Our team will verify and respond within 24-48 hours
• Approved claims: Replacement or full refund (your choice)
• Return shipping arranged and paid by us (for verified defects only)

5. Wrong Product Delivered

If you receive a wrong product:

• Contact us within 48 hours with order details
• Do not open or use the product
• We will arrange pickup and send the correct product
• No additional charges will be applicable

6. Exchanges

We DO NOT offer exchanges as these are consumable health products. If you receive a defective or wrong product:

1. Return the product following our strict return process (only for verified genuine cases)
2. Receive refund after verification
3. Place a new order if desired

Note: Exchanges for size/variant preferences are NOT available. Please verify product details carefully before ordering.

7. Cash on Delivery (COD) Orders - Important

COD Orders have STRICT CONDITIONS:

• Inspection at Delivery: You may inspect the sealed package (not open) at the time of delivery
• Refuse ONLY if: Package is visibly damaged, unsealed, or tampered with
• Once Accepted: No returns/refunds unless product has manufacturing defect (to be reported within 48 hours)
• Refusing Without Valid Reason: You will be charged return shipping costs (₹150-200) and future COD orders will be BLOCKED
• Multiple COD Refusals: Account will be permanently blocked from COD facility
• Be Available: Ensure someone is present to receive the parcel at the provided address
• Refunds for COD orders (if approved) will be via bank transfer within 7-10 business days

8. Refund for Failed/Duplicate Transactions

In case of payment failures or duplicate charges:

• Contact us immediately with transaction details
• Refund will be initiated within 24-48 hours
• Amount will be credited within 7-10 business days

9. Contact Information

For any questions regarding cancellations, returns, or refunds:

• Email: [email protected]
• Phone: +91 797 839 9228
• Address: Visvamitra Rishi Pvt Ltd, Plot No - 68/1529, 1st Floor, Apsana Garden, Nuagaon, Bhubaneswar, 751002 Odisha
• GST: 21AALCV2600B1Z2
• Business Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST

10. Important Notes - Please Read Carefully

• Consumable Products: All products are consumable Ayurvedic health supplements and fall under FSSAI regulations
• Hygiene & Safety: Once seal is broken, product cannot be resold, hence strictly non-returnable
• Check Before Opening: Carefully inspect package and product before breaking the seal
• Read Ingredients: Check product ingredients before ordering if you have allergies
• Consult Healthcare Provider: For health conditions, consult your doctor before using
• Results Vary: Ayurvedic products work differently for each individual; effectiveness is not grounds for return
• Photographic Evidence Required: All claims must be supported with clear photos/videos
• 48-Hour Window: All issues must be reported within 48 hours of delivery
• Fraudulent Claims: False claims will result in legal action and account termination
• Policy Updates: This policy is subject to change; check our website regularly
• Final Decision: In case of disputes, Visvamitra Rishi Pvt Ltd's decision will be final and binding
• By placing an order, you acknowledge and accept this refund policy